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TERMS & CONDITIONS

Terms and Conditions

Bookings: Bookings can be made through our friendly reservation staff, or by visiting your local travel agent or travel wholesaler. For best selection and availability, it is recommended tours be booked as far in advance as possible. Currency: The prices in this brochure are based in Canadian dollars (CAD). We are happy to offer pricing on any of our packages, tours or programs in either Canadian or US dollars. Simply ask your consultant at time of initial enquiry to provide you with a quote in the currency that works for you.

Price Guarantee

The prices in this brochure are in CAD as it was trading on October 15, 2019. If a price in the Canada & Alaska Destination Planner is listed in USD it will be mentioned. Price Guarantee: Prices in this brochure are based on costs and exchange rates as of October 15, 2019. Should these currency exchange rates change significantly it may be necessary to add a surcharge on the price of your tour. However, no surcharge will be made in respect to exchange rate changes once your tour has been fully paid for and payment received by Anderson Vacations. Should the exchange rate vary by more than 5% at any time before final payment is due, we reserve the right to seek a price adjustment to reflect that.

Deposit/final payment policies

A refundable deposit of $100 per person is required at the time of booking to secure your reservation. Final payment is required 45 days prior to departure. If a reservation is made within 45 days of departure, full payment is required at the time of booking. All final payments are preferred to be made by direct bank deposit, direct bank wire transfer and by cheque. There is a charge of $250 per person to process final payments made by credit card. Some trips will require a larger deposit. Cruise lines, Rocky Mountaineer, and other third-party service providers have deposit and final payment schedules over and above our standard requirements. These will be passed on to you and discussed with you at the time of your initial booking.

Changes to reservations

If you wish to change your reservation within 45 days of departure, we will do our utmost to satisfy your request. A service charge of $50.00 per change will be levied to cover administrative and communication costs. Upgrades will be charged at the rate of the upgrade. Separate supplier change fees may apply depending on the arrangements booked. Any supplier change fees will be passed on to the client.

Cancellations, refunds and transfers

Until further notice and given the current Special Circumstances

1) Cancel a tour prior to 45 days before departure: receive a full refund. Cancellation Fees and non-refundable payments made to other travel service providers, if any, will be deducted. These are typically third-party non-refundable payments made to hotels, railways, cruise lines, and other travel services by Anderson Vacations to secure travel arrangements on the client's behalf.

2) Cancel a tour prior from 30 to 44 days before departure: receive a credit for the full amount of your deposit and payments made that can be used towards any Anderson Vacations tour departing within the following 12 months. Cancellation Fees and non-refundable payments made to other travel service providers, if any, will be deducted. These are typically third-party non-refundable payments made to hotels, railways, cruise lines, and other travel services by Anderson Vacations to secure travel arrangements on the client's behalf.

3) Cancel a tour between 15-29 days before departure: receive a future travel credit voucher for the full amount of your tour payment less the initial booking deposit paid. The future travel credit can be used towards any Anderson Vacations tour departing within the following 12 months. Cancellation Fees and non-refundable payments made to other travel service providers, if any, will be deducted. These are typically third-party non-refundable payments made to hotels, railways, cruise lines, and other travel services by Anderson Vacations to secure travel arrangements on the client's behalf.

4) Cancel a tour within 15 days of departure: No refunds or travel credits will be given.

Please note

Some suppliers' cancellation policies can vary, including cruiselines and rail products for example. You will be responsible for all additional cancellation fees imposed by such suppliers over and above the Anderson Vacations cancellation fees. These cancellation fees are required to offset booking, communication, and administrative charges which have already been incurred by us, suppliers and your travel agent. Cancellation fees imposed by suppliers and travel agents are beyond our control and you should check with your travel agent regarding what cancellation fees may be applicable. Regrettably cancellation charges cannot be waived. There will be no exceptions. No refunds on unused services after departure from the original city. Cancellation insurance is recommended on all packages to avoid penalties.

Travel Insurance

Anderson Vacations STRONGLY RECOMMENDS adequate travel insurance to all persons travelling to all destinations. Travel insurance can be purchased to cover penalties in the event a customer needs to cancel or change their travel plans due to unforeseen circumstances. Travel insurance can also provide medical and emergency assistance protection during travel, as well as loss and delay coverage. Visit your travel agent, travel wholesaler or call one of our insurance specialists for more details. If a client does not carry travel insurance, all hospital and medical expenses are the client/traveller's responsibilities. No refunds for unused travel arrangements will be provided in the case of medical emergency.

Visas/passports

Holding valid travel documents is the responsibility of the traveller. A passport valid for six months beyond date of travel is required for entry into Canada and Alaska. Visa-exempt foreign nationals are expected to have an Electronic Travel Authorization (eTA) to fly to or transit through Canada. If you request an eTA you can apply for this online. Please discuss this with your travel agent or one of our specialists at time of booking.

Documentation

Travel vouchers, tickets, departure details and supplier addresses will be provided as part of our final tour documentation. All documentation is sent electronically. These are tickets and as good as cash. Lost vouchers will require a $50.00 processing fee to resend.

Is there a charge for small groups (under ten participants)?

We pride ourselves on providing "a small shared group experience." In the event that we have fewer than ten participants on a tour we will offer a "small-group surcharge" to ensure that the tour runs as scheduled. This fee, which is up to 15% of the "land" portion of the tour, will be offered to you as an option to continue with the trip. This fee will cover the costs associated with handling a smaller group.

Responsibilities

Anderson Vacations acts only as an agent for the owners and contractors providing transportation, accommodation or other services and is not responsible or liable for any loss, damage or injury, delay or accident due to an act of default of any company engaged in providing service included in these packages. The right is reserved to decline or accept any person requesting a travel package or to refuse to retain a member of a group or individual travel program. Scheduled changes may occur. Anderson Vacations management reserves the right to make any adjustments in plans which may be necessitated due to situations not under our control.

Force majeure

Anderson Vacations is not responsible for any additional costs, claims, losses, damages, expenses, delays or loss of enjoyment of any nature or kind whatsoever resulting from any events caused by circumstances not under our or our suppliers' reasonable control. This includes but is not limited to weather, strikes, cancelled or delayed transportation, labour disputes, riots, blockades, wars, terrorist attacks, earthquakes or restraints imposed by government authorities

CLASSIC TOURS

The style our travellers have enjoyed for over 20 years, these tours feature inclusive itineraries to popular destinations including the 'must see' sites and attractions. Led by an expert Tour Leader, you will enjoy comfortable accommodation, and coach transport throughout the journey.

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TOURS OF DISTINCTION

These tours are defined by their incomparably unique itineraries, featuring 'off the beaten path' destinations and immersive experiences. An intimate group size allows us to stay in smaller, centrally located, unique and boutique style inns, lodges and hotels, utilize traditional local transportation and dive deep into each destination's local culture and traditions.

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CUSTOM TRIPS

These travel experiences are fully customizable to better fit your needs. Every itinerary is created based on your comfort level, accommodation choices, and personal interests. Whether you are looking for a rail adventure, self drive holiday, unique experiences, or a short city stay our team will work with you on combining accommodation, transportation, and activities based on your preferences to create the perfect itinerary for you.

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BUBBLE TOURS

Types of Bubble Tours: Independent Travel (FIT), Self-Drive Small Custom Groups limited to 12 persons

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